Terms, Conditions & Warranty

 

TERMS & CONDITIONS

Wholesale Orders:

  • All wholesale orders will receive a confirmation via email or phone. We will contact you if any of the items will be placed on back order and advise you of the expected delivery time.

Payments:

  • Payment is accepted by Credit Card or Direct Deposit. Accounts are available upon application and will be made available to approved customers ( Amex incurs a 1.2% charge for upfront payments).

Damages & Returns:

  • Customers must notify Bombora Supplies of any damages, returns, or discrepancies within 5 working days of the delivery of the order. Claims made outside of this time frame will not be accepted. Returned stock outside of the 5 days will be subject to administrative charges.
     
  • Incorrectly ordered or unwanted items will need to be shipped back at the expense of the customer and will incur a restocking fee. Returned goods need to be in an excellent, sellable condition. No returns of any type will be accepted without a return authority. All pricing is subject to change without notice.
  • Exclusions:  Special order items,customised goods, seconds and clearance items are not eligible.

 

WARRANTY & AFTER SALES SERVICE

Warranty:

  • Some items carry a manufacturer's warranty. Warranty conditions must be noted with the item when purchased. Bombora Supplies’ Warranty Conditions may vary from the original product warranty included by the manufacturer. The warranty extends to the end user of the purchased product, not to the reseller.

Proof of Purchase:

  • For warranty claims, the end user must present Bombora Supplies with Proof of Purchase. Proof of Purchase must clearly show the purchased item, the reseller’s details, and the date of purchase. Warranty may not be valid if purchased from an unauthorised reseller.

Repairs:

  • For repairs under warranty, the cost of shipping is not included. The cost of shipping the goods to the authorised repair agent may be paid by the reseller/end user. The cost of labour for repairs may not be included in some warranties.

At Bombora, we want to ensure that your experience with us is as efficient as possible – from customer service through to the delivery of your order.
 

For local customers, we offer the option of order pickup from our Warehouse. To ensure that this process is as smooth as possible, we are implementing a new policy for Order Pickups. Please read the policy below and feel free to contact us if you have any questions.
 

ORDER PICKUP POLICY
 

  1. All orders require a 24-hour processing period.
     
  2. When your order is ready for collection, you will receive an SMS from our team. To avoid extensive waiting times, please do not arrive at Bombora until you have received an SMS regarding the availability of your order.
     
  3. We will send an SMS to the mobile number that we have on record for you. If you wish to have the SMS sent to an alternative mobile number, please either add a comment to your order including the preferred mobile number, or advise a member of our sales team via phone or email.

PLEASE NOTE

  1. If your order is urgent please contact us as soon as your order is placed. Please follow the directions below for urgent orders.
  1. If your order was placed during business hours:
    - Contact us via phone.
    - Quote your Order ID Number.
    - Advise the time that you would like your order to be ready by. 
     
  2. If your order was placed after business hours:
    - Contact us via email.
    - Include your Business Name.
    - Advise the time that you would like your order to be ready by. 
     
  3. We will aim to have your order ready for collection by the advised time.
    - When your order is ready for collection, you will receive an SMS. Please do not arrive at Bombora to collect your order until you have received this SMS.
  1. Orders not picked up within 14 days of the date of purchase will be cancelled, refunded, and returned to stock with a restocking fee of 20% of the total purchase.