Terms, Conditions & Warranty

TERMS & CONDITIONS

Wholesale Orders:

  • All wholesale orders will receive a confirmation via email or phone. We will contact you if any of the items will be placed on back order and advise you of the expected delivery time.

Payments:

  • Payment is accepted by credit card, Paypal, or EFTPOS. Accounts are available upon application and will be made available to approved customers.

Damages & Returns:

  • Customers must notify Bombora Supplies of any damages, returns, or discrepancies within 5 working days of the delivery of the order. Claims made outside of this time frame will not be accepted. Returned stock outside of the 5 days will be subject to administrative charges.
     
  • Incorrectly ordered or unwanted items will need to be shipped back at the expense of the customer and will incur a restocking fee. Returned goods need to be in an excellent, sellable condition. No returns of any type will be accepted without a return authority. All pricing is subject to change without notice.
     

WARRANTY & AFTER SALES SERVICE

Warranty:

  • Some items carry a manufacturer's warranty. Warranty conditions must be noted with the item when purchased. Bombora Supplies’ Warranty Conditions may vary from the original product warranty included by the manufacturer. The warranty extends to the end user of the purchased product, not to the reseller.

Proof of Purchase:

  • For warranty claims, the end user must present Bombora Supplies with Proof of Purchase. Proof of Purchase must clearly show the purchased item, the reseller’s details, and the date of purchase. Warranty may not be valid if purchased from an unauthorised reseller.

Repairs:

  • For repairs under warranty, the cost of shipping is not included. The cost of shipping the goods to the authorised repair agent may be paid by the reseller/end user. The cost of labour for repairs may not be included in some warranties.