Terms, Conditions & Warranty

 

TERMS & CONDITIONS

Wholesale Orders:

  • All wholesale orders will receive a confirmation via email or phone. We will contact you if any of the items will be placed on back order and advise you of the expected delivery time.

Payments:

  • Payment is accepted by Credit Card or Direct Deposit. Accounts are available upon application and will be made available to approved customers ( Amex incurs a 1.2% charge for upfront payments).

Damages & Returns:

  • Customers must notify Bombora Supplies of any damages, returns, or discrepancies within five business days of the delivery of the order. Claims made outside of this timeframe will not be accepted. Returned stock outside of these five days will be subject to administrative charges.
  • Incorrectly ordered or unwanted items will need to be shipped back to our warehouse at the expense of the customer and may incur a restocking fee.
  • Returned goods need to be in an excellent, sellable condition.
  • No returns of any type will be accepted without a Return Authority Number (RAN). This RAN is issued by Bombora Supplies.
  • All pricing is subject to change without notice.
  • Special order items, customised goods, seconds, and clearance items are not able to be returned.
  • Goods must be returned within 30 days of having a RAN issued. After the 30 days, your return request will be
    cancelled. Any goods received after this time may be denied.

Warranty:

  • Some items carry a manufacturer's warranty. Warranty conditions must be noted with the item when purchased. Bombora Supplies’ Warranty Conditions may vary from the original product warranty included by the manufacturer.
  • All warranties extend to the end user of the purchased product, not to the reseller.
  • All warranties do not cover recommended maintenance (or what is considered normal wear and tear) as per the product manual / user guide.
  • Warranty does not cover any issues caused due to the impact of water quality.

Proof of Purchase:

  • For warranty claims, the end user must present Bombora Supplies with Proof of Purchase. Proof of Purchase must clearly show the purchased item, the reseller’s details, and the date of purchase. Warranty may not be valid if purchased from an unauthorised reseller.

Repairs:

  • For repairs under warranty, the cost of shipping is not included. The cost of shipping the goods to the authorised repair agent may be paid by the reseller/end user. The cost of labour for repairs may not be included in some warranties.
  • For repairs on products which are out of warranty, please see the Servicing section.
Servicing:
  • The customer is liable for all costs associated with servicing equipment that is out of warranty. These costs include postage, labour, and parts.
  • Labour charges start at $39.95 (ex. GST) per product.
  • Prior to any repairs being carried out, the customer will be advised of final service costs. Servicing will not be finalised until these service costs have been approved by the customer. If any additional issues arise during testing, the customer will be advised of amended costs. Servicing will not proceed until this amended service cost has been approved by the customer.
  • For all repairs, please allow up to 12 business days for completion.
  • A product will be deemed repaired/serviced, once it is operating within manufacturing tolerance.
  • Please see Repairs section for information regarding repairs under warranty.
  • Bombora Supplies shall not be responsible for any damages incurred or goods lost during transport to and from our warehouse. This includes all returns, repairs, and servicing, whether under warranty or out of warranty.

 

ORDER PICKUP POLICY

At Bombora, we want to ensure that your experience with us is as efficient as possible – from customer service through to the delivery of your order.

For local customers, we offer the option of order pickup from our Warehouse. To ensure that this process is as smooth as possible, we are implementing a new policy for Order Pickups. Please read the policy below and feel free to contact us if you have any questions.

 

  1. All orders require a 24-hour processing period.
     
  2. When your order is ready for collection, you will receive an SMS from our team. To avoid extensive waiting times, please do not arrive at Bombora until you have received an SMS regarding the availability of your order.
     
  3. We will send an SMS to the mobile number that we have on record for you. If you wish to have the SMS sent to an alternative mobile number, please either add a comment to your order including the preferred mobile number, or advise a member of our sales team via phone or email.

PLEASE NOTE

  1. If your order is urgent please contact us as soon as your order is placed. Please follow the directions below for urgent orders.
  1. If your order was placed during business hours:
    - Contact us via phone.
    - Quote your Order ID Number.
    - Advise the time that you would like your order to be ready by. 
     
  2. If your order was placed after business hours:
    - Contact us via email.
    - Include your Business Name.
    - Advise the time that you would like your order to be ready by. 
     
  3. We will aim to have your order ready for collection by the advised time.
    - When your order is ready for collection, you will receive an SMS. Please do not arrive at Bombora to collect your order until you have received this SMS.
  1. Orders not picked up within 14 days of the date of purchase will be cancelled, refunded, and returned to stock with a restocking fee of 20% of the total purchase.